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We’ve refined our processes over three decades to make them rigorous, seamless, and virtually invisible to customers. Our customers tell us that our processes make Telepress stand out:
“I appreciate being able to give good feedback about Telepress. They make my job a lot easier. I never have to call them in to work out big systemic problems like I do with other vendors. My users complain about customer service and hard to use Web sites other vendors give us to use. I never hear that about Telepress.”
– Global Technology Buyer, solution and service buyer
“I really appreciate Telepress’ willingness to work with us in an emergency, and I’m pleased with the quality and speed of their routine.
– Buyer, leading upscale department store
“I’d put Telepress in the top 10 percent. The average vendor would deliver the order correctly and on time but wouldn’t be as flexible or proactive as Telepress is.”
– Facilities Manager, international electronics manufacturer
“When we’re in an integration period, our needs change a lot. Sometimes in all this change we’ll have to ask new things of our suppliers and some suppliers put up a wall of resistance to giving us a special report, for example. Telepress isn’t like that. They have a sense of partnership and roll well with whatever special requests we make of them.”
– Supplier Manager, one of 10 largest banks in U.S.
“Telepress is costeffective, they’re responsive, they’re responsible. They follow through, they follow up. They help me do my job better and they help me look good.”
– Corporate Printing Specialist, national grocery chain
“Telepress is very good at what they do. They have met our requirements and have been able to get up and running with new programs remarkably quickly compared to other suppliers. They are a shining star in their ability to be on board with us.”
– Ariba Implementation Manager, Internet switching equipment manufacturer
“Online ordering saves time, mistakes (which means reprints and delays), and money. The proofing process is really sweet. It saves the overhead of arguing with the vendor over mistakes. If you submit the order, you’re saying the proof met with your approval. You print a copy of the proof so you know what it’s going to look like. Then five days later it arrives. That’s the real selling point.”
– Corporate Standards Manager, Big Three automaker
“The proofing feature is pretty amazing. It eliminates mistakes as long as the user is actually looking at the proof. It saves the time and the waste, and ultimately, that saves money. It’s the most userfriendly site I’ve seen, and they are responsive to adding new components to the site or making changes. I appreciate their adaptability and speed. They set up their site much faster than my other vendors. As far as the site goes, it has exactly what we needed.”
– Communications Coordinator, Marketing Dept., Seattlearea bank
“When I talk with other companies about Telepress, I talk about the quality of the logo and of the variable information. I talk about how carefully they police our orders. Not all business card printers do. Their turnaround time is remarkably short. Their Web system is very attractive to those companies that currently centralize business card orders. My area used to handle every order. Now I only handle the questionable ones.”
– Forms Administrator, major aerospace company
“They have the ability to accept orders from a different company with a different process as we prepare to acquire that company. We want to have the cards ready the day the changeover is official which means Telepress delivers our product using the acquired company’s processes and capabilities. They handle that for us. It’s obvious they’ve been through acquisition issues before. They know what to ask and how to set expectations.”
– Procurement Executive, nation’s largest savings and loan
“Telepress has a site in Atlanta. Everything is an overnight package away. When we transition a new subsidiary company in, our Corporate Identity Manager educates them on logo usage, etc. He strongly urges them to get their stationery from Telepress. Once they do, they stay with Telepress. It’s hard to beat their price, turn time and quality. We feel like we’re their only account.”
– Corporate Identity Design Consultant, global electronics manufacturer
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